Finding Customers Online Class

There is still space available for my first ever, in person, online class, Finding Customers for your Machine Quilting Business on Saturday, July 13, 2019, at 1 PM Pacific Time (4 PM Eastern Time).

If you are looking for ideas on how to find customers locally, how to find customers from out of the area and how your customers can find YOU, then this class is for you!

If you are busy on Saturday afternoon, don’t worry!! The class will be recorded and you can watch the class at a later date when it is more convenient for you!

This is the first time I am doing a class like this, and I’m sure there are going to be few hic-ups during the class. Because of this, the class fee is reduced. The will be the only time you will be able to attend this class at this price!

For more information on the Finding Customers class Click Here

If you have tried the “traditional ways” of finding customers and found that didn’t work too well, you NEED this class!

I am extremely excited to share this information with you and this is the only place I am advertising this live, online class.

Register NOW for this class and get some great ideas on how to Find Customers for your Machine Quilting Business! 

For more information about this in person, online class, Click Here

If you have any questions about this class or need more information, please send me an email at longarmu@aol.com

I look forward to welcoming you to the Finding Customers for your Machine Quilting Business class on Saturday, July 13, 2019 at 1 pm Pacific Time! 

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Something New!!!

Many times I have been asked if I do online classes and the answer is yes, I have lots of machine quilting online classes on the Longarm Classroom website. To view this website Click Here 

I have also been asked if I have live, online classes, and I have had to answer no, I don’t.  Until now!!!

I have taken the leap into a new technology world and will be offering LIVE, ONLINE classes!

My FIRST, live, online class is scheduled for Saturday, July 13 at 1 PM Pacific Time! 

This class is titled Finding Customers for your Machine Quilting Business. It is a 2 – 3 hour class and all you need is a computer, or a laptop, or a mobile device to attend!

In this class I will talk about

  • How to find local customers – and it’s not only via a local quilt shop.
  • How to find out of the area customers.
  • How customers can find you!
  • And much, much more!!

Since this is the FIRST class I am doing this way, I am offering a discounted class fee of only $35! 

For More details on this class and how to register, Click Here

Note: This is the ONLY way you can access this class information!

I hope you will join me on my FIRST ever, live, online class! I know there may be a few hic-ups in the class – we can muddle through them together!

This class will be recorded so you can view it at a later date. The details of this are being worked out. When the recorded class is available you will be notified via email.

I am extremely excited to share this information with you and this is the only place I am advertising my FIRST ever live, online class.

Over the next few months I am planning on putting all the classes of my Business Basics Boot Camp online either in the LIVE class or the recorded class formats. When those future classes are ready I will be sure to let you know!

If you have any questions about this class, or questions about finding customers for your business, please send me an email at longarmu@aol.com

I look forward to welcoming you to the Finding Customers for your Machine Quilting Business class on Saturday, July 13, 2019 at 1 pm Pacific Time! 

The Process of Pricing

I recently taught a Longarm University, Machine Quilting Basics class, where I teach people how to use their longarm machine and how to run a successful machine quilting business. As part of this class, we do some role playing where they (the students or one designated student) is my customer, I am the (professional) quilter and we go through the steps of taking in a customer quilt.

I also do quilting for my favorite charity, American Hero Quilts. I usually have about 6 – 10 quilts that need to be quilted and when I’m done with them I drop them off and take a few more home for quilting.

In this class, I used one of the American Hero Quilts from my “stack” and we discussed quilting, timing, possible problems, etc., etc. The more I looked at that quilt, the more I WANTED to quilt it – like, right now!!! I had a lot of commitments coming up and knew I couldn’t quilt it, like, right now.

But life is strange! The commitments were postponed a week or two, and suddenly, there WAS time available to work on this quilt! So I did.

In the process of working on this quilt, I decided to write about my process of pricing a quilt, timing the quilting and other things. Unfortunately, I did not get a photo of the quilt before quilting, but you can see from the finished photos, the quilt turned out really, really nice!

Click on the photos for a larger view.

Let’s start at the beginning

This quilt is 67 x 85 inches (5,695 square inches) and nicely pieced. There were some thick seam joins, but the quilt laid mostly flat and square. (I have no clue who pieced the quilt.)

In all my many years of quilting and piecing, I don’t recall seeing a block setting like this quilt. (There may be an adaptation of it being made in the not too distant future.)

As I was looking at the quilt, I knew that an all over design, either a pantograph or a free hand all over design, was not going to be quilted on that quilt. I also “saw” lots and lots of feathers in the quilting! Which means that the quilt will be custom quilted. (Custom quilted being defined as different patterns in different parts of the quilt.)

I knew that I was going to change the color of thread to match the colors of the fabric.

I estimated that it would take 6 – 7 hours of quilting to complete this quilt.

With the above information, here is how I would determine a price for the quilting –

My base price for quilting (which is in my brain and NOT published anywhere – except here) is 3 cents per inch. So I did the math (5,695 psi x .03) and came up with $170.85. Which, for what I wanted to quilt, was TOO low. So I did the math again at .035 cents per square inch and came up with $199.32 which I rounded up to $200. This is a better price, but I knew the quilting would take more time, so I added another $50 and determined that $250 would be the LABOR ONLY price of the quilt.

Note: this price is for free hand quilting only. If I were going to use templates on any part of the quilt, I would add at least an EXTRA 25% minimum ($62.50 rounded up to at least $70) to the labor price.

If you want to take the math a step further, the price of $250 divided by 5,695 si = .0438 cents per square inch.

To recap, this quilt, 67 x 85 inches, will be free hand custom quilted with feathers, no templates, for $250.

When working with my customer, they know NOTHING about my calculations and they are presented with the labor only price.

I also estimated that there would be a $15 charge for thread and $15 for Soft & Bright (Warm Company) polyester batting, which was purchased wholesale.

For an blog article about the cost of thread Click Here

I am also putting the binding on – making the binding and applying it with my home sewing machine. For this I charge $3 per running / perimeter foot. This quilt has 26 running / perimeter feet x $3 = $78 for binding.

The total charge for this quilt (if I were charging for it) is

Quilting labor $250
Thread $ 15
Batting $ 15
Binding $ 78
Total $358 + any state sales taxes

Quilting Time

My quilting time break down is – (time is measured in hundredths – 15 minutes = .25, 30 minutes = .50, 45 minutes = .75

Putting the quilt on the machine: .50
Stitching time: 2.75 07/28/18
Stitching time: 3.00 07/29/18
Total hours 6.25 hours

Quilting details

All the quilting was done free hand. I did mark registration lines on the quilt top so that the curves of the feathers were consistent (not perfect). There was a little more time used because I changed my threads two or three times in each workspace** and I did “turn the quilt” to quilt the side borders. I chose to turn the quilt because I was using a different color of thread in the borders than in the body of the quilt. (For information on Turning the Quilt Click Here)

** I find that this is the most efficient way of quilting mostly equal sections of same color fabrics in a workspace.

Hours / Pricing break down

It took me a total of 6.25 hours to finish this quilt and I would be charging my customer $250. If you divide $250 by 6.25, that equals $40 per hour! Not too shabby!

Binding Break down

It has been a long while since I have actually timed myself on adding the binding to a quilt and I was very pleasantly surprised at the results. I estimated it would take me about 1-1/2 hours to put the binding on, but it took a little less than 1 hour!

Here are the details –

Making the binding – cut strips selvage to selvage, stitched them together and pressed wrong sides together: 20 minutes
Stitching the binding to the back of the quilt : 20 minutes
Top stitching the binding in place on the front of the quilt: 20 minutes
Total binding time 1 hour

Cost of binding $78, time to do it 1 hour. No math involved and I LIKE those numbers!!!

If you are not offering binding services, I beg you to re-consider. You are losing $$$ – a LOT of $$$!! I know that you will not bind every quilt that comes to you, but if you offer binding services, you CAN make a substantial profit!

I hope that this has given you some insight into how I price a quilting project and how the timing of your work on a project can help you determine if you are making a profit – or not!

I welcome your thoughts and comments. Please feel free to leave them in the Leave a Reply box below. Or, if you would prefer, you can send me an email at longarmu@aol.com

Timing Challenge Update

I received this email a few days ago –

I’m reporting on your challenge! I have taken your challenge and mostly been able to stick to it by using a stopwatch feature on my FitBit, and when I forget to hit the button, I guesstimated.

I recently did a batik throw, measuring 48 x 41. (1968 square inches) Originally I was going to do an allover pattern but the quilt “spoke” to me so I ended up doing more creative things on it. Here are my statistics.

Setup on longarm, including quick pressing, winding bobbins, pinning on and basting. – 0.75
Quilting Time – 1.0 + 0.5 + 2.5
Finishing Up – rough trim, bury threads I missed, check over and recheck, invoicing – .5
Total time 5.25 hours.

At 0.4 cents per square inch, that invoiced out at $78.72, or $14.99 per hour for my time, which isn’t bad, but my “hourly” rate is $25, so this quilt either took too long or I am not charging enough. Basically it should have taken me three hours start to finish based on a $25/hour labor rate. No way could I have done this amount of work in that time, unless I had stuck to my original plan of an all over design.

I have eight more quilts lined up to go so I will continue the challenge and see how things really are… It’s eye-opening!

Karyn Dornemann
www. karynquilts.com
(posted with the quilters permission)

Here are some photos of the quilting Karyn did – Please click on the photos to enlarge the view. I left the photos large so that you can see the detail of the quilting.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Karyn, I am glad to hear that you timed yourself when you were working on this quilt – which, by the way, is amazing! You did a fabulous job on the quilting!

I agree, timing your work IS eye opening! When something like this happens to me, I call it a “learning experience” and I hope that I do LEARN something from it.

I would like to make a couple of comments-

I think all quilters, at one time or another, have had a quilt “speak” to them and they change the original quilting designs to something else. It always seems that the change(s) will take more time and be more detailed quilting.

All of these changes are assumed to fall under the “do whatever you want / quilt as desired” statement and documented on the worksheet and approved by the quilt’s owner.

Personally, if I choose to quilt a more complex, detailed design, then I “absorb” the extra time and the (potential) loss of the extra quilting $$.

I do not add extra $$ to the cost of the quilting job after I give a written estimate to my customer. Think of how you feel if something costs more (possibly way more) than what you were told it was going to cost at the start! (Think car repairs!)

I will still keep track of the quilting time involved so that the next time I use that technique, pattern, template, etc., I will be able to give a more accurate estimate due to the extra time involved when using that technique, pattern, template, etc., on the next quilt.

Let’s say you are intaking a quilt and the customer says, “I really like what you did on so-and-so’s quilt, (or seen on another quilt someplace else) can you do it on my quilt?” You know what pattern / design / technique that she is talking about and you know that it will take longer to complete. Or, you suggest a pattern / technique / template, etc., and you KNOW that it will take more time to complete. Whatever the scenario, in your mind, figure out how many extra hours it will take – then by all means, ADD extra $$ to what you will charge to cover the extra time it will take to for you to complete the quilt!

Going back to my contractor example from a few posts ago – if you were working with a contractor on a home improvement and you wanted to add something that would take more time and effort for the contractor to do, wouldn’t the contractor charge extra for this? Then why shouldn’t you, as a “quilting contractor” do the same thing.

Recently, I was working on a customer quilt and I came up with a new border design using one of my templates. I knew it was going to take more time, but I didn’t know HOW much extra time it would actually take. My choice was to go ahead and use the new design and assume it would take extra time to quilt.

The quilt was 96 x 96 inches and I estimated about 2 hours for the (original design) border quilting. The actual quilting time for the border, using the new design, was 4 hours! This was a “learning experience” for me (one of many.) If I use that design again, my choice would be to add extra $$$ – a lot of extra $$$ – to my fee! OR, I can do less intense quilting in the body of the quilt (less time) and the more intense border quilting (more time) and between the two, they would equal the time for a “normal” quilt, which I would charge accordingly.

I know, this is all as clear as mud!!

Going back to the Karyn’s quilt in the email – small quilts are NOTORIOUS for taking a LOT longer to quilt! (Ask me how I know this!)

I know that I will look at a smaller quilt and think “if I do this more complex, time consuming technique /pattern, template, etc., it won’t take THAT long!” Guess what? Most of the time it does take longer (sometimes a lot longer) to finish!

With a small quilt, I will generally over estimate the time / cost of the quilting. If it takes significantly less time to quilt, I can always reduce the price of the quilting, which makes my customer happy. But if it takes longer to quilt, then at least I have some $$ for my time and effort.

Having these “learning experiences” is how we learn what techniques take more time, and on the flip side, which techniques take less time to quilt!

By timing your work, over time, you should get a bunch of averages. You should get an average amount of quilting time on a quilt, which you can break down to Queen size, King size, etc. You should also get an average price for your quilting, which you can, again, break down to techniques, such as average price for template work, free hand work, pantographs, etc.

From all of this, over time, you will be able to figure out if you are really making any $$ with your quilting!

Yes, I know we all are having way too much fun quilting, but, if you are quilting as a business – and many of you are quilting as your main source of income – then you NEED to KNOW all this information and you need to KNOW if you are making any $$.

As always, I welcome your comments and I hope to hear from more of you about your results from timing your work.

Post any comments in the comments box or if you would like to contact me personally, send me an email at longarmu@aol.com.

What Happens Next??

I belong to a couple of online quilting groups and recently someone had posted that they had accidentally ripped a hole in a quilt they were working on. They were rolling up the quilt with the needle in the down position, the machine caught on something and BAM!! there was a small rip on the quilt top!

This is something the every quilter dreads! (Yes, it WILL happen to you. If it hasn’t yet, just wait! In fact, many people say that you aren’t a “real quilter” until something like this DOES happen to you! )

In this situation, it turns out it was the quilters own quilt and she was able to fix it. But ….., what if this was a customer quilt? What would you do?

As professional quilters, we all do our best to complete our customer’s quilts. But stuff happens and we have to deal with it.

Here is the scenario –

Just as above, you are working on a customer quilt. Somehow, you make a small rip, let’s say less than 1 inch long, in the quilt top. Let’s say it’s in the middle of the side border on a fairly floral fabric. After you get finished crying and yelling at yourself, how would you deal with this situation. Or, if you have had this happen to you, how did you deal with it.

Here are some questions for you to think about –

Would you contact the customer after it happened or wait until the quilt gets picked up? Or not tell them at all?

Would you fix the rip (I would use some fusible under the rip, then some Fray Check on the ragged edges and possibly slightly alter my quilting in that area to stitch over the rip) or have your customer fix it herself after she picks it up?

If you fix the quilt and the repair is not noticeable, do you tell your customer about it or not?

Would you give your customer a discount on the quilting fee or a discount on future quilting? Or not?

Just for fun, let’s have another scenario. This time the rip is more in the middle of the quilt top, in a noticeable area, maybe on a darker fabric and the light batting is showing through. What would you do and how would you deal with this?

Here is another thing to think about, what were you doing that created the rip in the quilt? If it is something that you have some control over, can you avoid doing it in the future?

For me personally, I avoid like the plague moving the quilt with the needle down. I know, a lot of you were taught to do this to line up patterns, pantographs, etc., but there are ways to move your quilt without the needle down.

Sometimes, you have no control over making a rip in a quilt. Many years ago, here in the Northwest, we had an earthquake. I had a friend who was working on a quilt during the earthquake and because of the shaking, a small-ish hole was ripped in the quilt. When she explained to her customer what happened, the customer said, “leave the hole as it is. That will be my reminder of the earthquake!”

Take some time to think about what you would do in this situation. If this has happened to you, feel free to share your experience in the comments below. If you would prefer, you can email me privately at longarmu@aol.com

And yes, I have ripped a hole in a few quilts over the many years of my quilting. My choice is to fix the hole the best I can, complete the quilting, tell the customer about it when the quilt gets picked up and, if the repair is somewhat noticeable, I will give a discount.

My last experience like this was about a year ago – I ripped a small hole in the backing fabric when I was taking out some stitches in an area very close to the raw edge of the quilt. I fused matching fabric over the hole and quilted over the fused fabric. I did tell my customer and, since it was such a small area, I did not charge her for the thread I used in her (super sized) quilt!

I look forward to reading about your experiences and your thoughts on this.

Challenge Update #1

Last month about this time I challenged you to time yourself when you are working on any quilt, whether it was for a customer, for a charity, for family or for yourself. I am hoping that by doing this, you have discovered some interesting information.

To begin discovering some of this interesting information, let’s start with the obvious.

To determine how much $$ you made per hour when working on an individual quilt, take the total hours worked on the quilt (from when you timed yourself on this quilt) and divide it into the price you are charging.

If you go back to my post from last month, (to view that post Click Here)I documented two customer quilts I worked on. The first one, Starry Night Quilt, 74 x 83 inches, took me 4.83 hours to quilt. I charged my customer $250 for the quilting labor. So, $250 divided by 4.83 = $51.75 per hour that I “made” when I was working on this quilt.

The other quilt I documented was All My Scraps are Stars, 91 x 108 inches, with a LOT of detail quilting. This quilt took me 14.57 (rounded down to 14.5) hours to quilt. I charged my customer $500 for the quilting labor. So, $500 divided by 14.5 = $34.48 per hour that I “made” when I was working on this quilt.

These numbers do not include any business or operating expenses or any self employment taxes. A very general calculation would be – one third of your hourly “wage” goes to business and operating expenses, another third goes to self employment taxes and possibly recovering the cost of your quilting machine, the remaining third is your profit or what you actually make! Yes, all this can be individualized to your personal situation.

If you track what you make per hour, per quilt, over time, you should be able to come up with two important pieces of information. You should determine 1) the average time it takes you to quilt a quilt – you can break that down into quilt sizes like King size, Queen size, etc. – and 2) you should be able to determine an average hourly rate / wage you are making when you are working on these quilts depending on the pattern / technique you are quilting.

For example – I can quilt a Queen size quilt with medium density, “light” custom, free hand quilting in about 6 – 8 hours. If I charge, on average, $300 to quilt a Queen size quilt, then my hourly “wage” will be between $50 – $37.50 per hour. ($300 divided by 6 hours = $50 per hour, $300 divided by 8 hours = $37.50 per hour.)

Knowing this information, when I am consulting with my customer about quilting designs – and I have been tracking the time it takes to quilt the patterns / designs / techniques – I can recommend quilting designs that are appropriate for that quilt, that I can quilt in 6 hours, maybe less, but no more than 8 hours.

Also knowing this information, if the quilt says it needs a pattern / design / technique that will take MORE time, then you can start raising your price accordingly for that project. Estimate how many extra hours it will take you to quilt the particular pattern / design / technique, multiply that by your hourly “wage” and add that to your price.

Example – Let’s take the Queen size quilt from above and even though I may be doing somewhat simple quilting in the body of the quilt (let’s assume there are many busy prints in the body of the quilt) my customer decides she wants a feathered cable design in the border. I quilt the feathered cable design with templates, which is a more complex, time consuming technique. I have to determine HOW much extra time I will need to quilt this border design. Let’s assume that I estimate that it will take an extra 3 hours to quilt the border. For simplicity’s sake, let’s say I have an hourly wage of $30 per hour. Because I KNOW all this information, I will ADD an additional three hours to my estimated time of quilting and ADD an additional 3 hours of my hourly wage to this quilt ($30 x 3 = $90, rounded up to $100 to make things easy.) An estimated price then would be in the $400 range, for quilting labor only!! Batting, backing, thread and binding are all charged separately and not included in this price.

What if you don’t know how much extra time it will take you to quilt a different pattern / design / technique? Then I add percentages such as an extra 25%, 50%, 75% or more, depending on the complexity or difficulty of the quilting.

For our Queen size example from above with $300 for “basic” quilting, 25% extra would be $75, which I would probably round up to $100, which is about 30% of the basic price, 50% extra would be an additional $150, etc.

I can hear some of you right now saying, “Cindy, you are a crazy woman!! I could NEVER charge my customers that much money for my quilting!!” And I would answer you by saying “Why not???”

YOU are a highly trained, skilled, professional person. If machine quilting were so “simple” your customer could do it themselves – but they don’t. YOU have invested thousands and thousands of dollars into your quilting machine. YOU have invested hours and hours of your life learning how to use your quilting machine. YOU have invested more hours and hours and hours practicing, practicing, practicing your quilting skills. YOU can do things with your quilting machine that your customer CAN’T do and they are paying YOU to do this!

I travel around the country and talk to other quilters about their businesses. So many quilters are “locked” into the length x width x XX cents per square inch pricing. They will do all sorts of fancy, complex quilting – free hand, pantograph, computerized, templates, etc. – and NEVER charge anything more than length x width x XX cents per square inch, AND they will spend HOURS AND HOURS AND HOURS working on the quilt with NO idea of how many $$$ they are making (or loosing) per hour!

Let’s say you are thinking of putting a deck or porch on the back of your house. You want the deck to be 7-1/2 feet x 9 feet. You talk to a contractor about this and he says a basic deck / porch, no railings, nothing fancy will be $500. You think that having railings around the deck / porch might be a good idea, especially when the kids and /or grand kids come to visit. You also say that you would like to have a cover over the deck / porch, seats built into the railings and some planter boxes on the top of the railings. Is the contractor going to do all of the extras for the same $500 cost? I don’t think so!! He would – and he should – raise the price he is charging you according to what you want to have done to your deck / porch.

Why are YOU any different from the contractor in this example? If you haven’t figured it out, 7-1/2 x 9 feet is 90 x 108 inches, the same size as a Queen size, pre-cut batting! Think of yourself as a “quilting contractor” – the more quilting your customer wants, the more YOU SHOULD be charging for it, and they should and WILL pay for it!

Trust me, I have a LOT more to say about this, but for now, let’s finish with this – keep timing yourself on every quilt you work on. Begin to collate and group your information by quilt size, technique, pattern, etc., and see what information is starting to emerge about YOUR quilting.

As always, please leave a comment – I WILL be wearing my flame proof underwear or maybe I should make it a flame proof suit!

If you would like, send me a personal email at longarmu@aol.com

Take the Challenge – An Almost Update

I am working on my next post, based on the Take the Challenge post of last month.

If anyone has taken the challenge of timing their work and would like to share any trends, insights, observations, etc., with me please send them to me in an email to longarmu@aol.com. I may include them in the next Take the Challenge post which will be online hopefully within the next few days.

If I use your information, I will use only your first name or initial.

I do hope that those of you who have “Taken the Challenge” respond so we can all learn from each other.

If you have any questions about this or need more information, please contact me at longarmu@aol.com